This policy outlines the terms for cancellations on purchases made through the Aartdeco website. By placing an order, you agree to the terms set out below and in our Terms & Conditions.

If you have a concern about an order, please contact us first at aartdeco@aarto.in before initiating any formal process. We are a small team and we would always prefer to resolve things directly.

Summary at a Glance

The table below provides a high-level summary of our policy. Full details for each scenario follow in the sections below.

Each scenario below is listed with its eligibility, followed by the resolution that applies.

• Customer cancels after order confirmation — Not eligible — no cancellations once confirmed. No refund. Order will be fulfilled as placed.
• Wrong item sent by us — Eligible. Full refund to original payment method or replacement, at customer's choice.
• Genuine manufacturing defect — Eligible (subject to assessment). Case-by-case: refund, replacement, or store credit depending on the nature of defect.
• Item damaged in transit — Eligible (with evidence). Full refund to original payment method, subject to photographic evidence and review.
• Change of mind / aesthetic dislike — Not eligible. No return or refund. Please review product pages carefully before purchase.
• Natural handmade variation (colour, texture, finish) — Not eligible. Variation is inherent to handcraft and is not a defect. No return or refund.
• Item not as described (material error in listing) — Eligible (subject to assessment). Case-by-case: refund or replacement depending on the nature of the discrepancy.
• Sale or discounted item — At our sole discretion. We reserve the right to treat sale items as final sale. Assessed case-by-case.
• Item lost in transit (non-delivery) — Eligible after investigation. Replacement or full refund after carrier investigation confirms loss.

No Cancellation Once Confirmed

We operate on a strict, no cancellation policy. Once an order has been confirmed, it cannot be cancelled. An order is considered confirmed once you receive an order confirmation email from us.

As our products are handcrafted and prepared for dispatch shortly after confirmation, we are unable to accommodate cancellation requests once the fulfilment process has begun. We therefore recommend reviewing your order details, including product selection, quantity, and shipping information, carefully before completing your purchase.

Errors Made at Checkout

If you notice an error in your order, such as an incorrect shipping address, product selection, or duplicate order, please contact us at aartdeco@aarto.in as soon as possible.

While we will make every effort to update your order before dispatch, we cannot guarantee changes once the fulfilment process has begun. If the order has already been packed or dispatched, modifications may not be possible.

If we ship an item that does not match your order, it will be handled in accordance with our Returns & Refunds Policy.

Cancellations Initiated by Aartdeco

We reserve the right to cancel an order if a product becomes unavailable, a pricing or product information error is identified, payment cannot be processed, the delivery location is unserviceable, or we reasonably suspect fraudulent or unauthorized activity.

If an order is cancelled by us, you will be notified via email and any amount paid will be refunded in full to your original payment method.

No Cancellation After Dispatch

Once an order has been dispatched and a tracking number has been issued, the order cannot be cancelled under any circumstances. If you no longer wish to keep the item after delivery, any return request will be subject to our Returns & Refunds Policy. Please note that returns based on a change of mind are not accepted.