At Aartdeco, every piece is handcrafted by skilled artisans using natural materials such as wood, metal, stone, and glass. Because each item is made by hand, slight variations in colour, texture, finish, and dimensions are a natural part of the product and contribute to its unique character.

Please read our policy carefully before placing an order.

No Exchange Policy

We currently do not offer exchanges on any products.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and we will review your request in accordance with our Returns & Refunds Policy.

Eligible Returns

Returns may be accepted only under the following circumstances:

• You received the wrong item.
• The item arrived damaged during transit.
• The item has a genuine manufacturing defect.
• The product received is materially different from the description on the website.

To be eligible, you must contact us within 7 days of receiving your order.

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind.
• Personal preference or dissatisfaction with the product's appearance.
• Natural variations in colour, texture, grain, finish, or dimensions inherent to handmade products.
• Damage caused after delivery due to misuse, improper handling, installation, or storage.
• Products returned without prior approval.
• Requests made after the 7-day return window.
• Sale or discounted items, unless return eligibility is specifically stated at the time of purchase.

Evidence Requirements for Transit Damage Claims

For transit damage claims specifically, the following evidence is mandatory and must be provided at the time of submitting your return request:

• Clear photographs or a continuous unboxing video showing the outer packaging in its received state (before opening).
• Clear photographs or video showing the damaged product immediately upon unboxing.
• A photograph of the shipping label on the package.

Claims submitted without adequate visual evidence will not be processed. We strongly recommend filming your unboxing of all Aartdeco orders, particularly those containing fragile or sculptural pieces.

How to Request a Return

To initiate a return, please email us at aartdeco@aarto.in within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the product
• Images of the packaging (where applicable)

For transit damage claims, we strongly recommend sharing an unboxing video as supporting evidence.

Use the subject line format: RETURN REQUEST — ORDER #[YOUR ORDER NUMBER]

Requests that do not include all of the above information may be delayed or rejected. Our team will review your request and respond within 3–5 business days.

Return Shipping

If the return is approved on the grounds of a defective product or wrong item sent, return shipping costs will be borne by Aartdeco. We will either arrange a pickup or reimburse reasonable shipping costs upon receipt of proof.

If the return is for transit damage, return shipping arrangements will be communicated on a case-by-case basis depending on the nature of the damage and the carrier's liability.

In all other scenarios, return shipping costs are the buyer's responsibility.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome. Depending on the nature of the claim, we may offer:

• A full refund to the original payment method
• A replacement item
• Store credit
• A partial refund (where appropriate)

In every case listed below, return shipping is covered by Aartdeco (we arrange pickup) and processing time is 7–10 business days after inspection. The refund form for each reason for return is as follows:

• Wrong item sent: Full refund to original payment method, or replacement at customer's choice.
• Manufacturing defect (confirmed): Case-by-case: full refund, partial refund, replacement, or store credit depending on severity.
• Transit damage (confirmed with evidence): Full refund to original payment method.
• Material listing error (confirmed): Case-by-case: full refund or replacement.
• Sale item (if approved at our discretion): Store credit or partial refund at our discretion.

Approved refunds are typically processed within 7–10 business days after inspection. The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider. All refunds are issued in Indian Rupees (INR), the currency in which all Aartdeco transactions are denominated.

The following may be deducted from a refund, or are non-refundable in all circumstances:

• Original outbound shipping charges
• Restocking or handling fees
• Damage caused after delivery

GST on Refunds

Where a refund is issued on a product for which a GST-compliant tax invoice was issued, we will issue a credit note in accordance with the applicable GST provisions. The credit note will be sent to you by email. If you require a revised invoice for any accounting purpose, please contact us at aartdeco@aarto.in.

Lost or Undelivered Orders

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at aartdeco@aarto.in.

If a shipment is confirmed lost by the logistics provider, we will offer either:

• A replacement (subject to availability), or
• A full refund.

End-to-End Timeline

The following table summarises the timeline for a standard return and refund process from the date of delivery.

Each stage below is shown with its timeframe, followed by the party who acts at that stage.

• Delivery of order — Day 0 (delivery date per tracking). Logistics partner confirms delivery.
• Return request window — Day 1 to Day 7 from delivery. Customer initiates request by email.
• Acknowledgement of request — Within 2 business days of request. Aartdeco team.
• Assessment and decision — 3–5 business days after complete submission. Aartdeco team.
• Pickup scheduling (if approved) — Within 2 business days of approval. Aartdeco arranges courier pickup.
• Return transit to our facility — 3–5 business days (domestic); 7–14 days (international). Logistics carrier.
• Inspection of returned item — Within 2 business days of receipt. Aartdeco team.
• Refund initiation — Within 2 business days of completed inspection. Aartdeco initiates to payment gateway.
• Refund credited to customer — 2–14 business days depending on payment method. Bank / payment provider.

Contact

For any questions regarding returns, refunds, or your order, please contact us at aartdeco@aarto.in.

Subject line format for return requests: RETURN REQUEST — ORDER #[YOUR ORDER NUMBER]

We aim to respond to all customer queries within 2 business days.