1. Ordering & Purchase

Where can I buy Aartdeco products?

You can shop with us through our website. You can also place your orders on Instagram at @aartdeco.living or WhatsApp us at +91-7439805153 with your queries. Simply browse our collection, choose your favorite pieces, and get in touch with us. Our team will be happy to assist you with your order.

Can I customise products?

Yes, select products can be customised, subject to minimum order quantities.

Please write to us at: aartdeco@aarto.in with your requirements and product details, and our team will guide you further.

Where is Aartdeco based? Do you have a physical store?

We are proudly based in Kolkata, with the manufacturing and studio located in the heart of the city. 

You are welcome to visit us at 132, Motilal Nehru Road, 3rd Floor, Kolkata, West Bengal – 700029. 

We are currently working towards opening a dedicated retail store.

2. Orders & Tracking

How do I track my order?

Once your order is confirmed, you will receive an email and WhatsApp message with tracking details.

You can use the link provided to follow your shipment easily.

Can I change my shipping or billing address?

Yes, address changes are possible shortly after placing an order, as long as it has not been dispatched.

A nominal delivery fee may apply in some cases.

How can I check my estimated delivery date?

At checkout, simply enter your pincode and address. The estimated delivery date will be shown automatically.

3. Shipping & Delivery

Do you provide free or express shipping?

No, we do not provide free or express shipping at the moment. Express shipping will be available soon. 

4. Products & Craftsmanship

Where are Aartdeco products made?

All our products are thoughtfully crafted at the manufacturing unit in Kolkata by skilled local artisans.

Are handmade variations considered defects?

No. Since our pieces are handcrafted, slight variations in colour, texture, or size are natural and part of their charm.

These details make every Aartdeco creation unique.

5. Gifts & Special Requests

Can you send my order as a gift without an invoice?

Yes, we’d be happy to help. You may: 

We will ensure the invoice is not included.

6. Payments

What payment methods do you accept?

We currently accept:

  • Debit and Credit Cards
  • Net Banking
  • UPI
  • Wallets
  • PayPal
  • Razorpay

Can I pay through bank transfer?

Yes. Please contact our customer support team and we will share the required details

7. Contact Information

For any assistance, feel free to reach out to us:

Email: aartdeco@aarto.in

Phone: +91-7439805153

Instagram: aartdeco.living